FAQ
Guys & Dolls
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Children under the age of 16 must be accompanied by a ticket holder aged 18+ at all times in the auditorium.
Those under 12 must have a seated ticket and will not be permitted in the standing area. Please do not book Immersive Standing tickets for anyone under 12 years old.
Children under 5 cannot be admitted to the venue, including babes in arms.
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Our immersive tickets are the standing allocation of tickets, which put you right at the centre of the action, placing you in the streets of Manhattan and the bars of Havana. You’ll be up close and personal with the cast as they perform as the standing area is also the stage!
The seated tickets are wrapped around the auditorium and you will never be more than three rows away from the stage area! You will feel part of the experience but will remain seated throughout the performance.
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You’re welcome to wear whatever you’re comfortable in! However if you have standing immersive tickets, for health and safety reasons, please do not attend the theatre in stiletto heels.
Please note that the theatre has air vents to ensure proper ventilation of the auditorium. You may feel cool air moving around the space during your visit and if you have seated tickets we recommend bringing an extra layer of clothing with you.
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Due to the nature of this production, anyone with an immersive standing ticket for Guys & Dolls will need to leave all coats and bags in the complimentary cloakroom provided. This is for the safety and comfort of all members of the Audience, Cast and Company. We recommend arriving at least 45 minutes ahead of the show start time to allow time to drop off your coats and bags.
Please do not bring any larger bags, luggage, folding bicycles or e-scooters as we are unable to safely store them. The nearest public bike racks are by The Real Greek, to the left of our venue, outside Prosecco House, to the right of our venue, or on Tooley Street.
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Guys & Dolls merchandise can be bought in person at the theatre from our Merchandise stand which is on the left of the foyer as you enter the building.
You can also purchase Guys & Dolls merchandise online from the West End Merchandise Shop.
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For Guys & Dolls our accessible seats for wheelchair users are in a different place to usual.
The wheelchair spaces are in the Stalls ZZ32-ZZ33 and ZZ42-ZZ43 (front Row), you will need to use the platform lift to the stalls level and there will be level access from there. The weight limit for our platform lift is 500KG (6 persons).
To book these seats login to your account and click on the Stalls seating plan after choosing your performance date. If you have let us know you, or your companion, is a wheelchair user, then you will see the wheelchair bay available to book on Row ZZ at the front of the seating bank.
If you have any questions about booking these seats please email access@bridgetheatre.co.uk.
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Schools can get immersive standing tickets for £19.50 each with 1 free teacher place for every 10 tickets booked for Monday – Thursday performances, subject to availability. Contact groups@bridgetheatre.co.uk with your date options for more details.
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To access rows AA-DD in the Stalls and Gallery 1, customers will have to cross our stage area. There are then 16 stairs to Stalls level and 32 stairs to Gallery 1.
The closest toilets to this seating bank are in our lower foyer back across the standing/stage area.
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Unfortunately, we cannot guarantee the appearance of any cast member in our productions here at the Bridge Theatre. When there is an amendment made to the cast of any performance we always endeavour to making this information available prior to the performance.
Accessibility
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Subscribers to our free Access List can book a £25 ticket plus one companion ticket at the same price. If your companion is essential for your theatre visit then please make this known to Box Office before booking.
There is no concession on £15 or £25 seats or Premium tickets.
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To book seats at the disabled concessionary rate, including wheelchair spaces, you can register for our free Access List. Once you have joined, you will be able to book tickets online, in person or over the phone. Please allow up to 2 working days after submitting the form for your account to be updated. Once your registration has been completed, we will send you an email to confirm and you will then be able to book access seats online. If you want to book tickets before this, or without joining the Access List, please call us on 0333 320 0051.
For more information, and to complete or download an Access List registration form, please visit Access.
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Hearing enhancement & headsets:
We have an innovative digital radio frequency system for assisted listening and audio description. Our Sennheiser radio receivers give you access to assisted listening and, at certain performances, audio description. Devices are available to be collected from the Merchandise stand with headphones or induction neck loops. You may also use your own headphones.How To Use
1. Plug in your headphones or induction neck loop.
2. Make sure that Channel 1 is selected for audio
enhancement or Channel 2 for audio description (only
available at certain performances). Channels can be
selected via the central button on the device.
3. Adjust your volume via the dial.Wheelchairs:
You can borrow a wheelchair from us to use during your visit. To arrange for a wheelchair to be available, please email us at access@bridgetheatre.co.uk or call 0333 320 0051 before your visit. These Wheelchair bays are subject to availability.Mobility Scooters:
We cannot allow for mobility scooters to be charged at the theatre.We have Access Hosts at the venue that are happy to support you with any specific needs you may have.
For audio described performances and captioned performances, we offer large print signage at the theatre. Please contact us in advance if you require any specific requirements.
For more information about Access to The Bridge, see Access.
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A list of all scheduled assisted performances can be found by following the highlighted links below:
Audio-described performances and touch tours for those who are blind or visually impaired.
Captioned performances for deaf or partially hearing visitors. A block of seats is reserved to ensure a good view of the caption box or boxes. Please speak to the box office if you require more information on 0333 320 0051 or email access@bridgetheatre.co.uk.
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For audience members with access needs, the drop-off point for taxis is at Potters Fields (next to the LaLit hotel), from which there is a 1 minute level access walk to the entrance of the theatre.
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Yes, there is level access to wheelchair spaces at The Bridge.
For information about access to other seats and general access information for the building, including the number of steps and lift facilities, please see your visit to The Bridge Theatre.
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There are lift facilities at the theatre. The weight limit for our platform lift is 500KG (6 persons). Gallery 2 does not have lift access.
For more general access information for the building, see your visit to The Bridge Theatre.
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We currently have large print menus available. If you require one please ask at the bar or Box Office.
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For Guys & Dolls our accessible seats for wheelchair users are in a different place to usual.
The wheelchair spaces are in the Stalls ZZ32-ZZ33 and ZZ42-ZZ43 (front Row), you will need to use the platform lift to the stalls level and there will be level access from there. The weight limit for our platform lift is 500KG (6 persons).
To book these seats login to your account and click on the Stalls seating plan after choosing your performance date. If you have let us know you, or your companion, is a wheelchair user, then you will see the wheelchair bay available to book on Row ZZ at the front of the seating bank.
If you have any questions about booking these seats please email access@bridgetheatre.co.uk.
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We have 2 accessible toilets, one is located on the ground floor and one is located in the lower foyer.
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Seating in our Foyer is unreserved, however if you email the Box Office using access@bridgetheatre.co.uk we will be able to arrange seating for you.
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Yes, please speak to a member of staff who will be able to direct you to our quiet space.
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At this current time we are unable to deliver Relaxed or BSL performances. We are currently exploring this option for the future.
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Please email our Box Office team who will be able to assist you further. You can contact the Box Office team by emailing access@bridgetheatre.co.uk
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If you would benefit from entering the auditorium in advance or need more time to move around the venue we would advise arriving to the venue at least 45 minutes before the performance starts. Upon arrival please speak to a member of our Front of House team who will be able to assist you.
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Latecomers will not be admitted and no readmissions will be permitted once the show has started.
If you may need to leave the auditorium due to an access need, please inform a member of Staff before the show starts and we will do our very best to readmit you into the auditorium at a suitable time during the performance.
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Yes. The Bridge Theatre is an accredited Dementia Friendly venue, with many of our staff designated Dementia Friends, meaning they have an understanding and awareness of the condition. If you require extra support from our venue staff, please email access@bridgetheatre.co.uk.
About The Bridge
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London Theatre Company was founded by Nicholas Hytner and Nick Starr on leaving the National Theatre after 12 years.
The Bridge is its first home, a 900-seat adaptable auditorium designed to answer the needs of contemporary audiences and theatre-makers and is capable of responding to shows with different formats (end-stage, thrust-stage and promenade). The venue won the Royal Institute of British Architecture London Award 2018 and is the first wholly new theatre of scale to be added to London’s commercial theatre sector in 80 years. The Bridge was designed by Steve Tompkins and Roger Watts of Haworth Tompkins Architects (winner of the 2014 Stirling Prize).
The Bridge focuses on the commissioning and production of new shows, as well as staging the occasional classic.
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Current vacancies and information about working with us can be found at Work With Us.
Please note due to the nature and requirements of our roles you must be aged 18+ to apply. This also applies to those wishing to apply for work experience at The Bridge.
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Our auditorium, main foyer and lower foyer are available to hire as an exciting background for conferences, launches or other events, subject to our performance schedule.
For more information see our hires page.
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Bag searches will be in operation on arrival at the venue.
Tickets and Booking
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Booking dates for our productions will be announced as they are scheduled. Members will have priority booking.
You can register and subscribe to our mailing list for the latest information on The Bridge, including public booking dates when these are announced.
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All tickets must be purchased directly from the Bridge’s website or by phone on 0333 320 0051.
Tickets are sold subject to our conditions of sale and entry. Please note, the reselling of any ticket is strictly forbidden, and tickets sold via unauthorised third parties (including online auction sites, ‘fan to fan’ resale sites and all secondary ticket retail websites) are not valid for entry. Any ticket offered for resale either on or offline will result in the entire original booking being automatically void. The original purchaser and their party will be refused admission.
The credit or debit card that you used to purchase your ticket may be required as proof of purchase when you get to the theatre.
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You can pay online or over the phone using Mastercard, Visa, Maestro and American Express. We now accept Theatre Tokens as a form of payment (over the phone and in person only). We are now accepting cash payments.
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Bookings are limited to 9 tickets per performance per customer online. For larger bookings, please call the box office on 0333 320 0051, alternatively you can email groups@bridgetheatre.co.uk or fill out our groups booking request form.
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Prices may vary between productions. Be sure to check out individual production pages for accurate pricing details.
Special event ticket prices may vary, check the individual events for more details.
We do not charge any fees for online bookings or bookings made in person at the Bridge.
A £2.50 fee per transaction will be charged for all phone bookings except those made by Priority Members and by Access List subscribers.
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Discounts are available for disabled audience members who are subscribers to our free Access List, enabling them to access tickets at £25 plus one £25 companion ticket per production. Please note that this is not valid on Premium seats. If your companion is essential to your visit to the theatre then please make this known to the Box Office before booking.
We do not offer any other regular discounts or concessions in advance, but cheaper seats may be available to:
- Young Bridge: Young Bridge is our free scheme for those aged between 16 and 25. Members get access to regular special offers for tickets at discounted rates. Sign up here. For Guys & Dolls Young Bridge members can get 2 immersive standing tickets per performance at £19.50 (or £15 during previews until 9 March). Subject to availability.
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Group discounts vary per production, but if you would like to bring a group of 10+ please call 0333 320 0051 to reserve a group booking.
If you would like us to keep in touch with you regarding any offers or discounts that might be made available in future to groups, please register here or call the box office on 0333 320 0051.
For Guys & Dolls
Schools can get immersive standing tickets for £19.50 each (£15 during previews) with 1 free teacher place for every 10 tickets booked for Monday – Thursday performances, subject to availability. Contact groups@bridgetheatre.co.uk with your date options for more details.
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If for any reason you are unable to use your tickets we offer a flexible exchange service.
Tickets can be exchanged for another performance (subject to availability) or for a credit voucher. We can also transfer tickets to a friend or relative if you can find someone else to use them.
We need minimum 2 hours notice before the performance begins to make any changes or amendments to the booking.
To put tickets up for resale, or to transfer them into a different name, please contact us or call 0333 320 0052 or email boxoffice@bridgetheatre.co.uk with details on what performance(s) you’d like to transfer into or whether you’d like to get a credit refund.
Please note a performance needs to be completely sold out before we start a resale list.
Refunds are otherwise only offered if a performance is cancelled or abandoned when less than half the performance has taken place.
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If you bought tickets as a gift or can no longer go to the performance, we can transfer tickets to a friend or relative. To return tickets, or to transfer them into a different name, please contact us on boxoffice@bridgetheatre.co.uk or call 0333 320 0052.
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We don’t operate day tickets however we recommend the below if a performance is sold out.
Any tickets returned to us in advance will be offered for re-sale on our website automatically so do keep checking closer to the performance date. To offer a ticket for resale please contact the box office. Reselling tickets cannot be guaranteed. To reduce queues we are currently not offering day tickets or day returns.
Select performances may have Rush tickets available on TodayTix on the day of the performance. You can sign up for alerts on the TodayTix app.
You can register your details here to be added to our mailing list and be kept informed of future ticket releases. Please also follow our Twitter account and Facebook page to receive the latest news and updates on any last minute releases.
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We are currently only offering e-tickets. Your e-ticket will be emailed to your confirmation email address with an attached PDF. You can either print this out and bring it with you on the day of the performance or have it available on your electronic device so it can be scanned to allow entry.
We also recommend adding your mobile number to your Bridge Theatre account. Your tickets will be sent in a text to you on the day of the show (along with options for pre-ordering drinks). These can be presented at the entrance to the auditorium.
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If your tickets have not arrived by email by the day of the performance, email the box office at boxoffice@bridgetheatre.co.uk in advance of the performance for them to be emailed again.
If you include a mobile number on your Bridge Theatre account as the ticketholder, you will receive a text message on the day of the performance with a link to your tickets.
Please also check junk/spam folders if you are unable to locate your e-tickets.
If you have purchased tickets for someone else, please contact the box office on 0333 320 0051 to transfer the tickets into their name.
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Contact information is helpful for us to have in case there is a problem with your ticket or the performance and we need to get in touch. We will not sell your details or add you to a mailing list without your consent.
If purchasing tickets in person at the theatre we still require your full name and a way to contact you, either a telephone number or an email address. This is just in case of the rare event that the show is cancelled or delayed due to health and safety reasons, power outage, or any other related, and rare, issue that may affect the performance. Please note we are open for reduced hours presently, you can find more details of our opening times here.
If you buy a ticket on our website, we collect your name, address, and email address.
We also process your payment card information – although we don’t handle it directly or retain it: it’s all dealt with by our payment processor.
If you buy a ticket over the phone, we collect your name and calling telephone number. We’ll also collect your postal address if we’re posting you the tickets, or your email address if we’re sending them to you that way. We collect your payment card details, although we don’t process them ourselves – that’s done by our payment processor – or keep them.
If you buy a ticket, or anything else like food and drink, in our venues we will only collect data if you use a payment card, and then only to process the payment – which, once again, is done by our payment processing partner not by us.
We will use the information we’ve collected to handle your admission to the play or event for which you’ve bought tickets; to process and track your payments and to deal with any issues that may arise including complaints and refunds.
For more details see our Privacy Policy.
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Our auditorium changes configurations between shows:
Guys & Dolls is in Promenade
For prices and seat availability for individual productions select a production and follow the links or call our phone room on 0333 320 0051
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Yes, they can be purchased online, via email at boxoffice@bridgetheatre.co.uk, by calling our phone room 0333 320 0051 or in person at the Bridge Theatre box office.
Vouchers can be redeemed against productions or memberships.
You can also purchase Theatre Tokens through us, which can be used against productions at The Bridge and many other participating theatres.
Theatre Tokens can be redeemed for bookings with us either over the phone or in person. Please note we are open for reduced hours presently, you can find more details of our opening times here.
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All of our seats have a seat width of 41cm, and a seat depth of 44cm.They have armrests which are 43cm apart and 23cm up from the seat itself.The seats are around 38cm up from the floor. Seats listed as ‘high seats’ are around 56cm up from the floor and have a metal bar to rest your feet on rather than the floor.If you have any questions about the dimensions and sizing of our auditorium seating, please email boxoffice@bridgetheatre.co.uk.
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These seats are raised higher off the floor to provide a clear view over the rows in front. They have a metal bar to rest your feet on rather than the floor, and are approx 56cm off the floor.
Performance Information
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We usually won’t know the exact running time of a production until the first preview performance. As soon as we have an estimated running time, we will post this on the main production information page.
For our current production of Guys & Dolls you will find this listed under General Information on the Guys & Dolls page.
The majority of productions have an interval, which usually lasts for 20 minutes. If a production does not have an interval, this will be shown alongside the running time on the show page.
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If you arrive late, we may be able to admit you when suitable during a break in the performance. You can watch on TV monitors until this point. Following our latecomers points we operate a no re-admittance policy.
Please see our Terms & Conditions (section 8) for more details.
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You can find content details on the right hand side of any production page by clicking ‘Click here for content advice’.
As sensitivities vary from person to person, please email us at boxoffice@bridgetheatre.co.uk if you would like to find out more specific information on content and suitability for a show.
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Strobe lighting, smoke effects and gunshots will sometimes be used in productions and we will highlight this on the main production information page. Details will be available from the box office on 0333 320 0052 or boxoffice@bridgetheatre.co.uk after the first preview.
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We don’t publish specific age recommendations for all our shows. If there is a restriction this will be listed on the individual production page. If you would like to find out more specific information on content and suitability, you can call the box office on 0333 320 0052 or email us at boxoffice@bridgetheatre.co.uk.
Children under age of 16 must be accompanied by a ticket holder aged 18+.
If booking Immersive Standing tickets for Guys & Dolls please note that we cannot allow children under 12 into the standing area.
All children between the ages of 12 and 16 who have an Immersive Standing ticket must be accompanied by an Immersive Standing ticket holder aged 18+ who will stay within an arm’s distance of that child at all times.
We do not allow babes in arms for any ticket type.
Visiting The Bridge
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The Bridge is a 10 minute walk from both London Bridge (follow signs for City Hall or Tower Bridge) and Tower Hill stations. London Bridge underground station is served by the Northern and Jubilee lines, as
well as a number of railway services. Tower Hill is served by the Circle & District Lines.Our address is 3 Potters Field Park, London SE1 2SG, the main entrance overlooks the river.
Details on how to get to The Bridge can be found on our How to Find Us page.
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Our bar is well stocked with a a variety of beers, wines, soft drinks and for the run of Guys & Dolls we have a selection of cocktails for you to choose from. New York snacks are also available to buy like hot dogs, cheesecake and pretzels.
We recommend pre-ordering your drinks before attending. To access this please add your mobile number to your account and you will receive a link in the morning of the performance to pre-order.
Please note for health and safety purposes, drinks will not be permitted in Gallery 1 and Gallery 2.
The One Tower Bridge development also houses numerous restaurants of varying price and range.
Please visit the food and drink page for more information.
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If arriving by car or taxi, the Bridge Theatre is located just within the boundaries of the congestion charge zone.
Drop offs can take place by Potters Fields (next to the LaLit hotel), which is a 1 minute walk to the theatre.
Nearest parking is here and drop offs can be made on Potters Fields where there is level access to the entrance of the theatre.
A map of the local area with disabled bays can be found on the Southwark Council Website.
For all parking requirements, including coaches please use this link.
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We are now open from 1pm Monday – Saturday.
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We are now open as a venue to non ticket holders from 5.30pm each evening before performances.
For matinee show days we currently open at 1pm.
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Free wifi will be available in the foyer for ticketholders, please ask a member of staff for further details upon arrival.
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Photography and filming is not permitted in the auditorium but you are welcome to take pictures in our foyer. If you wish to take photographs for portfolio work or will be using professional-level equipment, you will need to sign a non-commercial agreement at the theatre before you begin taking photos. Filming or commercial photography must be arranged in advance. Please contact info@bridgetheatre.co.uk for more details.
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If you have lost an item in the building, please email stagedoor@bridgetheatre.co.uk to check whether it has been handed in and to arrange collection from Stage Door during our opening hours. Please note that any unclaimed items will be disposed of after 30 days.
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The theatre is located just inside the Congestion Charge and ULEZ zones. However, there are a number of local parking options, including the nearby Q-Park (use code BRIDGE20 when booking at least 24 hours in advance for a 20% discount), which are outside the charge zone.
Please note that, as a result of the Coronavirus pandemic, Transport for London have extended the Congestion Charge to seven days a week.
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Our cloakroom will be open at 6.30pm on a single show day and at 1.30pm on a matinee show day.
Please do not bring any larger bags, luggage, folding bicycles or e-scooters as we are unable to safely store them. The nearest public bike racks are by The Real Greek, to the left of our venue, outside Prosecco House, to the right of our venue, or on Tooley Street.
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We have 2 accessible toilets, one is located on the ground floor and one is located in the lower foyer.
Membership
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Priority and Advance members are able to book tickets for our productions before they go on-sale to the general public. For specific dates please check our social media channels or email boxoffice@bridgetheatre.co.uk during booking periods
Members will have priority booking for Special Events and these will be announced as they are scheduled.
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Members benefit from online booking prior to the opening of general booking. You need to use your online membership account in order for this to work. Login here.
- Online booking tips: See here.
- Problems or queries? If you have any problems or queries, please contact us:
- Priority and Advance Members: email members@bridgetheatre.co.uk or call 0333 320 0050.
- Young Bridge: email youngbridge@bridgetheatre.co.uk or call 0333 320 0052.
Office hours are 10am to 6pm Monday to Friday. Emails submitted outside of these hours will be answered as soon as possible on the next working day.
- Forgotten your login or password? Your login will be the email address you registered with. If you have forgotten it, you can request an email that provides you with a link to change your password here.
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There are three ways you can get more from your relationship with The Bridge:
- Priority Membership: Get priority booking ahead of Advance Members and the general public, with access to the best seats for productions, a dedicated booking line, exemption from ticket exchange fees and regular news and updates. From £50 (£35 for those 35 or less).
- Advance Members: Get 24 hours priority booking ahead of the general public. From £15.
- Young Bridge: Get access to special discounted offers on tickets. Subject to availability. Free to join.
For more information, see Membership.
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You can join as a member online here. Memberships can also be purchased by phone on 0333 320 0050
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Yes. See here for more details.
Received a gift membership?
Activate your membership by selecting ‘Join Now’ on the Membership page and following the instructions on gift membership or call 0333 320 00050.
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For Priority and Advance Members we do not offer discounts on tickets for productions at The Bridge. Our Young Bridge scheme does offer 16–25 year olds a select allocation of tickets, subject to availability.
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Young Bridge is a free membership for anyone aged 16–25 to use when booking tickets.Young Bridge members get exclusive access to an allocation of £15.00 seats for every performance at the Bridge Theatre*.If you add your date of birth to your account you’ll also be eligible for our Bridge7.50 scheme where you can buy tickets for select Bridge Theatre productions and performances for just £7.50. Keep an eye on your inbox as we’ll email all Young Bridge members to confirm which shows and performances are valid for this scheme.You must be aged 16–25 to have a Young Bridge membership on your account and take advantage of the discounts.*Please note for our upcoming production of musical Guys & Dolls, Young Bridge members will be able to book 2 standing tickets per performance at £19.50 (or £15 during previews until 9 March). Subject to availability.
Contact
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To sign up please register an account with us and set the relevant preferences.
If you wish to contact us please email info@bridgetheatre.co.uk or call 0333 320 0052 (Phone lines are open 10am-8pm Monday to Friday and 10am-6pm Saturday and Sunday.).
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If your question hasn’t been answered and you have a ticketing enquiry, please email boxoffice@bridgetheatre.co.uk or call 0333 320 0052 (phone lines are open 10am-8pm Monday to Friday and 10am-6pm Saturday and Sunday.).
For anything else please email info@bridgetheatre.co.uk.
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We are unable to accept fan mail or gifts for performers.
General website help
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The ticket filter is there to help you select the right tickets for the performances of choice.
You will need to select a production or date, otherwise you can select or deselect as many criteria as necessary, including, price, number of tickets or performance type.
If you have any issues with the filter please call 0333 320 0051 to book tickets over the phone.
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Once you have selected the performance and area of the theatre you would like to sit in you will be taken to a screen which will have available seats indicated by a coloured circle. To select the seats you would like to purchase, click on the circle and a tickets will appear on the circle. Once you have selected your choice seats click ‘Continue’ to complete your order.
If you have any issues with the booking process please call 0333 320 0052 (phone lines open Mon – Fri 9–6 and Sat – Sun 10–6).
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You can access your account by logging in here or by clicking the button at the top right of the site.
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To re-set your password go to the login page and select the bottom link ‘reset here’. Follow the instructions and you will be emailed a link to reset your password.
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To sign up please register an account with us and set the relevant preferences.
If you wish to contact us please email info@bridgetheatre.co.uk or call 0333 320 0052 (Phone lines are open 10am-8pm Monday to Friday and 10am-6pm Saturday and Sunday.).
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Once you have logged in you can select to view your account here or select ‘View Account’ from the top right of the site. You will be able to edit your details, we recommend updating your details if anything changes to ensure you receive relevant communications from us.
If you wish for any reason to be taken off our database please email us at boxoffice@bridgetheatre.co.uk .
NT Live
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Select productions will be broadcast by National Theatre Live.
NT Live performance dates for our upcoming performances are to be confirmed.