COVID affected performances
If you have a question about a booking affected by COVID-19 closures, you should find the answer here. If you've been affected by cancellations and postponements but not heard from us please check your junk mail. For further questions please email firstname.lastname@example.org.
John Gabriel Borkman
Throughout February and March 2021 we contacted everyone with a booking for John Gabriel Borkman about rescheduling.
Everyone who kindly chose to hold their booking will have received an email in April to confirm we will be moving their tickets to a new production, Bach & Sons, also led by Simon Russell Beale. Please email email@example.com if you would like to change the date of your new booking, or to request a credit note or refund.
A Christmas Carol
We sent an email update on 31 December 2020 cancelling remaining performances of A Christmas Carol (in addition to previous performances from 16 December 2020 which had already been cancelled).
All customers affected will have received their preferred choice of refund or credit. If we didn’t hear back from you we have automatically credited your account with the cost of the tickets. If you would prefer a refund to your original payment method, please be in touch at firstname.lastname@example.org.
When England went into Tier 3 in December, we postponed remaining performances of Flight. All customers with affected bookings were contacted with the option to hold their booking, or receive a credit or refund.
We’re thrilled to have announced the return of Flight from 17 May for a limited three-week run. If you chose to hold on to your booking last year, we have already been in touch with you to move your booking. If you haven’t yet received your new ticket, please be in touch with us at email@example.com.
The Bridge After Dark
When England went into Tier 3 in December, we postponed the remaining After Dark performances, including LADS and The Black Burlesque Revue. We are no longer able to reschedule these shows. Therefore, we have been in touch with everyone who has a booking and have automatically processed refunds back to original payment methods.
Simon Amstell: Work in Progress
On 13 November 2020 we contacted customers with Simon Amstell: Work in Progress tickets to let them know the original run had to be moved to January. Due to the national lockdown imposed in January 2021, this run was also postponed.
We are no longer able to reschedule this show. We have been in touch with everyone who has a booking and will automatically be processing refunds.
On 2 November 2020 we suspended all Fake News performances and contacted affected bookers, due to the November 2020 lockdown in England. As we intended to reschedule this show, we offered to hold your booking for an automatic transfer once we knew more about rescheduling. Alternatively, bookers could opt for credit or a refund. We remain hopeful that we will be able to reschedule this production and will be in touch when we have news to share on this. If you would like a credit or refund in the meantime, please be in touch with us at firstname.lastname@example.org.
They Shoot Horses, Don't They?
We sent e-communications to all They Shoot Horses, Don’t They? bookers on 8 October 2020 to confirm that the production wouldn’t be going ahead as planned. We offered an exchange, refund or credit note, and if we didn’t hear back from you, we automatically credited your account with us.
We and our partners on the production, Elliott & Harper, hope that it will be possible to stage the show at some point in the future.
The Book of Dust – La Belle Sauvage
On 3 June 2020 we emailed all customers with tickets for The Book of Dust – La Belle Sauvage confirming that it would be postponed, and offering the option to hold your booking, or receive a credit or refund.
We’re so excited to have announced the return of the show from 2 December 2021 to 26 February 2022, with more details to be released soon. Tickets for the new run are not yet on sale. If you chose to hold on to your booking last year, we’ll be in touch with you ahead of on-sale to move you to a new date.
The Southbury Child
When we closed our doors in March 2020, it meant the suspension of The Southbury Child. We sent e-communications to all bookers on 16 March 2020, offering refunds or credit notes. If we didn’t hear back from you, we automatically credited your account with us. If you would prefer a refund to the payment method please be in touch email@example.com.
We remain committed to restaging this production in the future, and very much hope you will rebook.
Judi Dench: I Remember It Well with Gyles Brandreth
When we closed our doors in March 2020, it meant the suspension of I Remember It Well. We sent e-communications to all bookers on 16 March 2020, offering refunds or credit notes. If we didn’t hear back from you, we automatically credited your account with us. If you would prefer a refund to the payment method please be in touch firstname.lastname@example.org.
We hope to present this special evening in the future.