Door Supervisor

Salary: £10.95 per hour
Application deadline: Sunday 23 Feb, 12noon

We are looking for an experienced Door Supervisor to join the team. The Door Supervisor will assist the Security Manager in the theatre’s day to day security operations ensuring the safety and security of the building, patrons and staff. This role will be a front facing customer service role working on our main doors and within the theatre itself. You will play a key part in ensuring our customers are made to feel welcome and secure.

Reports to: Security Manager

About the Bridge Theatre

The Bridge is London Theatre Company’s first theatre, and the first wholly new commercial theatre of scale to be built in London for 80 years. It has a stunning riverside location on the south bank of the Thames, right by Tower Bridge and five minutes’ walk from the transport hub of London Bridge station. It is designed by Haworth Tompkins, winners of the 2014 RIBA Stirling Prize for Liverpool’s Everyman Theatre. It has 900+ seats and can be configured in end-stage, thrust and promenade formats. The Bridge opened for the first time in October 2017, and since then has produced a variety of plays, including A German Life, a one-woman show with Maggie Smith, and A Midsummer Night’s Dream, an immersive re-imagining of Shakespeare’s classic. My Name is Lucy Barton, performed by Laura Linney, will open on Broadway in January 2020.

Terms

  • This is a flexible position. Work is available on a show by show basis.
  • Holiday is accrued at 12.07% of any hours worked.

Key Responsibilities

  • To be responsible for the Bridge Theatre’s day to day security operations
  • To conduct bag searches of patrons entering the venue
  • To ensure customers and visitors are directed to the appropriate area of the theatre, and to be a warm, engaging, and friendly welcome to the venue
  • To ensure the safety and security of the building (both back of house and front of house)
  • To undertake perimeter checks
  • To respond to any escalated security incidents
  • To assist the Duty Managers and front of house team in safety procedures including safe and effective evacuation and invacuation in the event of an emergency situation
  • To have weekly briefings with the security manager
  • To liaise and coordinate with the security team of One Tower Bridge and surrounding businesses when required
  • To ensure fire exits are operational and well maintained
  • To ensure Physical Intervention and new Security Industry Authority training is up to date
  • To monitor levels of security and to be in communication with the Duty Manager with any concerns
  • To create daily reports of the security shift in progress
  • Regular auditing of security procedures, logs, reports and training
  • To deal with enquiries made by the public or staff and to maintain a visible profile during incoming, interval, and outgoing
  • To respond to incidents and emergency situations, such as first aid and security incidents and taking action where appropriate
  • To undertake any other tasks as required of you by the Duty Manager and the theatre
  • To log any incidents that may occur are recorded accurately and reported to the correct people
  • To assist with closing down and locking up of the venue at the end of the night
  • To have an understanding of the needs and requirements of our audience
  • To be knowledgeable of London Theatre Company, it’s directors and it’s programming schedule
  • Keeping up to date with The Bridge Theatre’s evacuation plans and security policy

Person Specification

Essential

  • Valid and in date S.I.A Door Supervisor license holder
  • Excellent interpersonal and communication skills
  • Experience of working in a public facing environment
  • A thorough understanding of security risk assessment and security management
  • A familiarity with safety procedures
  • Excellent customer service skills
  • Well presented
  • To have sound judgement and a proactive approach to conflict resolution

Desirable

  • Experience of working in an arts venue
  • Strong IT skills including Microsoft Office
  • An interest in the theatre industry
  • Experience of working with high profile guests

To apply please email your cover letter and CV in ONE document to recruitment@londontheatrecompany.co.uk by Sunday 13 February, 12noon.

Top