Deputy House Manager

Application Deadline: 30th September 2019
Salary £27,000-29,000 per annum, dependent on experience

We are looking for a Deputy House Manager to join our Front of House team.

As Deputy House Manager, you will act as duty manager for front of house and lead our Hosting teams during performances, ensuring the highest quality of customer service and adhering to all licensing and health and safety policies. You will also be key in the day to day operations of the venue, as well as working with the house management team to ensure consistency and future planning for the department. We are looking for someone dynamic, with managerial experience, who has a passion for delivering the highest levels of customer service. You must be able to demonstrate strong communication skills alongside attention to detail and a track record of strong and consistent performance.

Application Deadline: 30th September 2019
Salary: £27,000-29,000 per annum, dependent on experience
Holiday: 28 days holiday inclusive of bank holidays

Reports to: House Manager

Key responsibilities:

  • Helping to create and implement health and safety procedures as well as relevant training for all Front of House staff
  • Working closely with the House manager to develop a core ethos for the Front of House team
  • Having a keen focus on premium customer service
  • Working with the box office manager to develop and ensure our access performances are run smoothly and with a dedicated well trained team
  • Ensuring the correct levels of security are being upheld at all times including briefings with the security team and training of the host team regarding counter terrorism
  • Creating and implementing Front of House procedure in areas such as auditorium, daily and weekly banking, access and evacuation
  • Acting as Duty Manager, either during day service or during show calls. This ultimately means ensuring we are delivering a high level of customer service whilst also having responsibility for the health and safety of all patrons/staff and leading any evacuation procedure deemed necessary
  • Overseeing customer experience in the venue as a whole, working closely with the House Manager and other Deputies to ensure consistency and continuous training
  • You must be able to demonstrate strong communication skills alongside attention to detail and a track record of strong front of house management experience.
  • Developing and training a team of Duty Managers and Supervisors to ensure consistency and development is offered throughout and assisting with the conception and delivery of training to the host team
  • Overseeing staff availability and building work rotas with the other deputies
  • Being responsible for line-managing the Hosts
  • Lead Hosts and Supervisors in delivering outstanding customer service
  • Work with the House Manager to ensure the building complies with all health and safety and licensing policies
  • Take a lead role in managing and recording of incidents and emergencies while on duty
  • Accurately record front of house staff attendance

During Performances:

  • Confidently lead the current show fire evacuation procedure
  • Take responsibility for the calm and efficient evacuation of the entire venue in the event of an emergency if required
  • Actively maintain all public spaces in front of house, ensuring a safe and welcoming environment is upheld
  • Liaise with Technical and Production staff to coordinate the smooth running of every performance
  • Accommodate latecomers according to each show’s latecomer policy
  • Supervise and motivate Hosts, ensuring they are helpful and knowledgeable when assisting patrons
  • Ensure that Hosts are well tasked when within the building, so as to maximise their experience within the venue

Essential:

  • Commitment to high levels of customer service
  • Experience working on accessible/relaxed performances
  • A keen interest in the arts
  • A ‘can do’ attitude towards situations, leading by example
  • At least 1 year previous experience of management in an arts venue
  • Strong organisational skills and the ability to multitask
  • Experience of leading and motivating team members on shift
  • A calm and polite manner
  • Experience with reporting, payroll and HR policies
  • Able to work well under stressful situations
  • Excellent communications skills
  • Experience using Microsoft Office and Google Drive
  • Proven ability in cash handling
  • A valid first aid qualification
  • Experience with Spektrix ticketing system

Desirable:

  • A personal licence to sell alcohol
  • Experience of working in a café, bar or restaurant
  • An interest in high quality food and beverage

TO APPLY
Please submit a cover letter and CV in one document to recruitment@londontheatrecompany.co.uk before 30th September 2019.

We are an equal opportunities employer and value diversity. We encourage applicants from different backgrounds and different experiences.

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