Facilities for Visually Impaired People
We usually hold an allocation of seats for blind and partially-sighted customers. If you cannot find seats online, please email us at firstname.lastname@example.org and mention your requirements.
Currently scheduled audio-described performances
Mailing list for audio-described performances
To join our free mailing list and receive details about audio-described performances and touch tours, please contact us at email@example.com or call us on 0333 320 0050 and let us know which format you would prefer – large print, braille or CD.
Most productions are audio-described, usually at a matinee and an evening performance. Audio description is a live commentary by trained describers, interspersed with the actors’ dialogue. There is also a ‘programme notes’ description, starting 15 minutes before the production, which helps to capture the atmosphere, costumes, characters and action before and during the course of a performance. Description is relayed via a discreet headset linked to the infra-red audio system. When booking for an audio-described performance, please let us know where you’d prefer to sit and the number of headsets you require. Headsets should be collected before the performance from the desk next to the box office in whichever theatre you are seeing a show. Programme notes are available on CD in advance.
We aim to offer a touch tour for every audio-described production, usually before an audio-described matinee. It’s a chance to visit the set, feel the props, and enhance your enjoyment of the show. The tour is free and lasts about half an hour. Please let us know if you’re coming to the tour on your own and we’ll arrange for a member of staff to accompany you. Guide dogs are also welcome on set, subject to an advance assessment to ensure a safe environment. Alternatively, we can arrange for your guide dog to be looked after.
If you wish to attend a touch tour, please contact us at firstname.lastname@example.org or call us on 0333 320 0050 for more information.
Hearing enhancement & headsets
We have an innovative streaming system for assisted listening and audio description. The free MobileConnect app from Sennheiser gives you access to assisted listening or, at certain performances, audio description.
There are devices (iPod Touch) available from the theatre cloakroom with headphones or induction neck loops. You may use your own headphones, or you may use your own device. You can download the ‘Sennheiser MobileConnect’ app onto your personal smartphone or tablet from either the iTunes store or Google Play.
Once downloaded you connect to the system as if connecting to a local Wi-Fi point, and the device becomes the audio receiver. You can select the audio source you wish to hear, connect some headphones (or a neck loop) and adjust the volume and quality to suit. Once the app has been downloaded, you can connect to any other venue where this system is installed.
How To Use
- Navigate to your app store and download the Sennheiser MobileConnect app.
- In the WiFi settings connect to the network Bridge_Public
- Password: bridge**public
- Launch the Mobile Connect app
- Plug in your headphones or induction neck loop
- Select the service you require: show relay or, at certain performances, audio description.
- Adjust your volume
- Select ‘personal hearing’ and move the dot around the screen until you like the sound
If you are using your own device, make sure your phone is set to silent.
Assistance dogs are welcome in all spaces of the Bridge Theatre. Please let us know when booking so that we can arrange an aisle seat for you and tell you about any loud noises or special effects that might affect your dog’s comfort. Alternatively, you can leave your dog in the care of our hospitality team.
In the case of an emergency, if it is safe to do so, we will try to reunite a dog with its owner prior to evacuating the building. If this is not possible, staff will bring your dog to the appropriate assembly point.