For more information on our current safety measures please visit our FAQ page

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COVID-19 and reopening

Will I have to wear a mask?

Yes, we ask that all audience members wear a mask at all times, except when they are easting or drinking. Members of staff will also be wearing masks.

We are aware that some people cannot wear masks for health reasons. If this applies to you, you can download a card here which you can print to show to anyone who might ask why you aren’t wearing a mask. This card is not mandatory, but you may find it makes your visit smoother.

Will I need proof of vaccination?

At this time we won’t be asking for proof of vaccination on entry. If Government guidelines change to make this a mandatory condition of entry, we will change our conditions in line with this and follow any other updated guidance.

Will I need to take a test before attending the theatre?

Although this is not mandatory, if you are able to take a test before you attend that would be appreciated. If you test positive do contact the box office and we will be able to exchange or refund your ticket(s) as necessary.

How is air circulated in the theatre?

Our air handling system is fed by filtered fresh air. Used air is extracted to the outside and is not recirculated. Filters are changed as part of regular, routine maintenance and we have full control over the air system – both fan speed and temperature – throughout the theatre.

How often will the theatre be cleaned?

The theatre will be cleaned throughout the day, between every show. Front of House areas will additionally be cleaned during shows, while audience members are in the auditorium. Toilets will be cleaned throughout the day, before, during and after shows. Seats will be cleaned after every performance with antibacterial wash.

Will the cloakroom be open?

Our cloakroom will be open however please do not bring any larger bags, luggage or folding bicycles as we are unable to store them

Will I be able to use the toilet?

Yes, you will be able to use the toilet.  However, leaving the show to use the toilet may mean you cannot re-enter the auditorium.

Will the foyer be open for those who don't have tickets?

Currently the foyer will only be open to those attending that performance. 

Will I be able to order food and drinks at the venue?

We encourage customers to order drinks in advance using our pre-show text service, however drinks can also be purchased at the bar. There is currently no food menu at The Bridge.

Can I bring my own food and drink with me?

No, we are unable to allow outside food or drink (including alcohol) into the venue.
Whilst you may bring a water bottle in, these bottles must not be glass or they will be confiscated at the doors for health and safety reasons.

Can I use cash to buy tickets/drinks at the theatre?

Currently we’re only accepting card and contactless payments at the theatre.

Can I collect my ticket at the Box Office?

No, we are currently only offering e-tickets. You will receive these via email after booking, and you can print them at home or show them on a mobile device. You will also receive your tickets via text on the morning of your booked performance, if you have added your mobile number to your account.

If you experience any issues, do email boxoffice@bridgetheatre.co.uk or let a member of staff know when you arrive at the venue.

Will I be able to meet the performer(s) at stage door?

No, in the interests of safety, we will not be allowing anyone to come to Stage Door without prior authorisation.

Will latecomers be admitted?

Most shows do have a latecomers entry point, however this depends on the nature of the show and we can’t guarantee that latecomers will be admitted.

I had a booking for a performance that was postponed/cancelled. Where can I get the latest updates?

Over the course of the last year we’ve had to cancel, postpone or reschedule a fair few productions and so we’ve created a dedicated updates page for you to easily access the latest information. If you need to action anything to do with your booking or have further questions, please email boxoffice@bridgetheatre.co.uk.

Can I get a refund if I have symptoms/asked to isolate?

Yes, no one with Coronavirus symptoms or who has been asked to self-isolate should attend the theatre. With that in mind, we have updated our terms and conditions so that you now have until 2 hours before a performance to return or exchange your tickets for these reasons.

Can I use the credit I acquired over the lockdown to book now?

Yes! If you received a credit from a cancelled or postponed performance then this can be used for any future bookings and will never expire. To use your credit online, log in as usual, select your tickets, and the option to use your credit is shown at the final payment stage. Alternatively, you can use your credit in person or over the phone. To check your account credit, log in to your account online and select the ‘Credit’ tab on the left side of the screen.

Will I be able to use a hearing device?

Yes, as for all Bridge Theatre shows, you will be able to make use of our assisted listening system. You can find out more about this here.

We encourage you to bring your own headphones (standard 3.5mm jack) for the device.

Please let a member of staff know upon arrival if you require the use of a hearing device and they will direct you to our Access team to sign out a hearing device.

Will there still be provisions for people in wheelchairs?

Yes, patrons who use wheelchairs will be able to book as normal. Find out more about our Access provisions here.

About The Bridge

Who are we?

London Theatre Company was founded by Nicholas Hytner and Nick Starr on leaving the National Theatre after 12 years. Tim Levy later joined them as co-directors in 2020.

The Bridge is its first home, a 900-seat adaptable auditorium designed to answer the needs of contemporary audiences and theatre-makers and is capable of responding to shows with different formats (end-stage, thrust-stage and promenade). The venue won the Royal Institute of British Architecture London Award 2018 and is the first wholly new theatre of scale to be added to London’s commercial theatre sector in 80 years.  The Bridge was designed by Steve Tompkins and Roger Watts of Haworth Tompkins Architects (winner of the 2014 Stirling Prize).

The Bridge focuses on the commissioning and production of new shows, as well as staging the occasional classic.

What opportunities are there to work at The Bridge?

Current vacancies and information about working with us can be found at Work With Us.

Can I hire The Bridge?

Our auditorium, main foyer and lower foyer are available to hire as an exciting background for conferences, launches or other events, subject to our performance schedule.

For more information see our hires page.

Does your venue operate security checks?

Bag searches will be in operation on arrival at the venue.

Tickets and Booking

When are tickets released?

Booking dates for our productions will be announced as they are scheduled. Members will have priority booking.

You can register and subscribe to our mailing list for the latest information on The Bridge, including public booking dates when these are announced. 

 

How do I book tickets?

All tickets must be purchased directly from the Bridge’s website or by phone on 0333 320 0051. For help on how to use the website and the ticket filter, click here.

Tickets are sold subject to our conditions of sale and entry. Please note, the reselling of any ticket is strictly forbidden, and tickets sold via unauthorised third parties (including online auction sites, ‘fan to fan’ resale sites and all secondary ticket retail websites) are not valid for entry. Any ticket offered for resale either on or offline will result in the entire original booking being automatically void. The original purchaser and their party will be refused admission.

The credit or debit card that you used to purchase your ticket will be required as proof of purchase when you get to the theatre.

How can I pay?

You can pay online or over the phone using Mastercard, Visa, Maestro and American Express. We now accept Theatre Tokens as a form of payment. To reduce contact we currently won’t be accepting cash payments.

How many tickets can I buy?

Bookings are limited to 6 tickets per performance per customer online. For larger bookings, please call the box office on 0333 320 0051, alternatively you can email groups@bridgetheatre.co.uk or fill out our groups booking request form.

How much do tickets cost?

Prices may vary between productions. Be sure to check out individual production pages for accurate pricing details.

Special event ticket prices may vary, check the individual events for more details.

We do not charge any fees for online bookings or bookings made in person at the Bridge.

A £2.50 fee per transaction will be charged for all phone bookings except those made by Priority Members and by Access List subscribers.

What discounts and concessions are available?

Discounts are available for disabled audience members who are subscribers to our free Access List, enabling them to access tickets at £25 plus one £25 companion ticket, not valid on Premium seats. If your companion is essential to your visit to the theatre then please make this known to the Box Office before booking.

We do not offer any other regular discounts or concessions in advance, but cheaper seats may be available to:

  • Young Bridge: Young Bridge is our free scheme for those aged between 16 and 25. In addition to a band of £15 tickets held for each performance, we will make regular special offers at discounted rates. Sign up here.

Are there group discounts?

We do not currently offer any group discounts, but if you would like to bring a group of 10+ please call 0333 320 0051  to reserve a group booking.

If you would like us to keep you in touch with any offers or discounts that might in future be made available to groups, please register here or call the box office on 0333 320 0051.

Can I return or change the date of my tickets? Will I get a refund?

If for any reason you are unable to use your tickets we offer a flexible exchange service. Tickets can be exchanged for another performance (subject to availability) or for a credit voucher. Please see our COVID-19 FAQ’s for more info on these circumstances.

We can also transfer tickets to a friend or relative if you can find someone else to use them.

To put tickets up for resale, or to transfer them into a different name, please contact us or call 0333 320 0052 or email boxoffice@bridgetheatre.co.uk with details on what performance(s) you’d like to transfer into or whether you’d like to get a credit refund.

Refunds are otherwise only offered if a performance is cancelled or abandoned when less than half the performance has taken place.

What if I've bought a ticket but am not the one attending?

If you bought tickets as a gift or can no longer go to the performance, we can transfer tickets to a friend or relative. To return tickets, or to transfer them into a different name, please contact us on boxoffice@bridgetheatre.co.uk or call 0333 320 0052.

If the performance I want is sold out, how can I get tickets? Are there any last minute tickets?

Any tickets returned to us in advance will be offered for re-sale on our website automatically so do keep checking closer to the performance date. To offer a ticket for resale please contact the box office. Reselling tickets cannot be guaranteed. To reduce queues we are currently not offering day tickets or day returns.

You can register your details here to be added to our mailing list and be kept informed of future ticket releases.  Please also follow our Twitter account and Facebook page to receive the latest news and updates on any last minute releases.

How/when will I receive my tickets?

To reduce contact we are currently only offering e-tickets. Your e-ticket will be emailed to your confirmation email address with an attached PDF. You can either print this out and bring it with you on the day of the performance or have it available on your electronic device so it can be scanned to allow entry.

We also recommend adding your mobile number to your Bridge Theatre account. Your tickets will be sent in a text to you on the day of the show (along with options for pre-ordering drinks and madeleines). These can be presented at the entrance to the auditorium.

My tickets are lost/haven’t arrived – what can I do?

If your tickets have not arrived by the day of the performance, you may collect duplicate tickets by presenting the payment card and/or the confirmation email at the theatre. If you misplace your tickets feel free to email boxoffice@bridgetheatre.co.uk in advance of the performance for a reprint. Unfortunately, we are not able to post any duplicates.

Please also check junk/spam folders if you are unable to locate your e-tickets.

If you have purchased tickets for someone else, please contact the box office on 0333 320 0051 to transfer the tickets into their name.

Why do I have to give my personal details when booking a ticket?

Contact information is helpful for us to have in case there is a problem with your ticket or the performance and we need to get in touch. We will not sell your details or add you to a mailing list without your consent.

If purchasing tickets in person at the theatre we still require your full name and a way to contact you, either a telephone number or an email address. This is just in case of the rare event that the show is cancelled or delayed due to health and safety reasons, power outage, or any other related, and rare, issue that may affect the performance. Please note we are open for reduced hours presently, you can find more details of our opening times here

If you buy a ticket on our website, we collect your name, address, and email address.

We also process your payment card information – although we don’t handle it directly or retain it: it’s all dealt with by our payment processor.

If you buy a ticket over the phone, we collect your name and calling telephone number. We’ll also collect your postal address if we’re posting you the tickets, or your email address if we’re sending them to you that way. We collect your payment card details, although we don’t process them ourselves – that’s done by our payment processor – or keep them.

If you buy a ticket, or anything else like food and drink, in our venues we will only collect data if you use a payment card, and then only to process the payment – which, once again, is done by our payment processing partner not by us.

We will use the information we’ve collected to handle your admission to the play or event for which you’ve bought tickets; to process and track your payments and to deal with any issues that may arise including complaints and refunds.

For more details see our Privacy Policy.

Can I see a seating plan for the theatre?

Each production has a different configuration of seating, the plans for each can be accessed by clicking on the following links related to their layout names below:

Previous productions have been in End-On, Thrust, and Promenade.

For prices and seat availability for individual productions select a production and follow the links or call our phone room on 0333 320 0051

Can I buy a gift voucher for the Bridge Theatre?

Yes, they can be purchased online, via email at boxoffice@bridgetheatre.co.uk, by calling our phone room 0333 320 0051 or in person at the Bridge Theatre box office.

Vouchers can be redeemed against productions or memberships.

You can also purchase Theatre Tokens through us, which can be used against productions at The Bridge and many other participating theatres.

What is a 'high seat'?

These seats are raised higher off the floor to provide a clear view over the rows in front. They have a metal bar to rest your feet on rather than the floor, and are approx 22 inches off the floor, whereas our other seats are approx 15 inches from the floor.

Performance Information

What are the performance times?

Evening performances will generally be at 7:30pm on Monday to Saturday, with Wednesday and Saturday matinees at 2:30pm. Please do check each production for accurate information. During repertoire our performance times will vary.

Special event performance times will vary – please check each event for specific times.

How long is the performance? Is there an interval?

We usually won’t know the exact running time of a production until the first preview performance. As soon as we have an estimated running time, we will post this on the main production information page.

The majority of productions have an interval, which usually lasts for 20 minutes. If a production does not have an interval, this will be shown alongside the running time on the show page.

What happens if I arrive a little late?

If you arrive late, we may be able to admit you when suitable during a break in the performance. You can watch on TV monitors until this point. Following our latecomers points we operate a no re-admittance policy.

Will you provide content warnings?

You can find content details on the right hand side of any production page by clicking ‘Click here for content advice’.

As sensitivities vary from person to person, please email us at boxoffice@bridgetheatre.co.uk if you would like to find out more specific information on content and suitability for a show.

Will there be any loud noises or strobe lighting?

Strobe lighting, smoke effects and gunshots will sometimes be used in productions and we will highlight this on the main production information page. Details will be available from the box office on 0333 320 0052 or boxoffice@bridgetheatre.co.uk after the first preview.

Are there any age restrictions?

We don’t publish specific age recommendations for all our shows, though if there is a restriction this will be listed on the individual production page. If you would like to find out more specific information on content and suitability, you can call the box office on 0333 320 0052 or email us at boxoffice@bridgetheatre.co.uk.

Children under five are welcome in the foyer, but cannot be admitted to the auditorium.

Will productions from The Bridge be broadcast in cinemas?

Select productions will be broadcast by National Theatre Live. 

NT Live performance dates for our upcoming performances are to be confirmed.

Visiting The Bridge

How do I get to The Bridge?

The Bridge is a 10 minute walk from both London Bridge (follow signs for City Hall or Tower Bridge) and Tower Hill stations. London Bridge underground station is served by the Northern and Jubilee lines, as
well as a number of railway services. Tower Hill is served by the Circle & District Lines.

Our address is 3 Potters Field Park, London SE1 2SG, the main entrance overlooks the river.

Details on how to get to The Bridge can be found on our How to Find Us page.

What is the food and drink offering at The Bridge?

We are now able to take orders at the bar again but we will still be taking orders via our text service. To access this please add your mobile number to your account and you will receive a link in the morning of the performance to pre-order your drink to take away or have delivered to your seat. Please check your pre-show email ahead of your visit.

The One Tower Bridge development also houses numerous restaurants of varying price and range.

Please visit the food and drink page for more information.

Is there parking in the area?

A 20% discount on parking will be available at Q-Park if pre-booked. This is a few minutes’ walk from the theatre at 46-50 Gainsford Street, SE1 2NE. Please use the promocode BRIDGE20. For more information on convenient drop off points please visit our Access page.

Where can my taxi drop me off?

If arriving by car or taxi, the Bridge Theatre is located just within the boundaries of the congestion charge zone.

Drop offs can take place by Potters Fields (next to the LaLit hotel), which is a 1 minute walk to the theatre.

Nearest parking is here and drop offs can be made on Potters Fields where there is level access to the entrance of the theatre.    

A map of the local area with disabled bays can be found on the Southwark Council Website.  

For all parking requirements, including coaches please use this link.

When will the venue be open?

Currently the venue will open one hour thirty mins before the start of the performance.

Please note the Box Office will also not be open until an hour before each performance. If you need to contact them during the day please email boxoffice@bridgetheatre.co.uk.

Will the foyer be open to everyone?

Under current guidance to reduce crowds only ticket holders will be able to enter the venue.

Is there free Wi-Fi?

Free Wi-Fi will be available in our auditorium for our in-seat drink service.

When is the cloakroom open?

The cloakroom will be open when incoming begins an hour before the performance starts.

Can I take photos/videos inside the building?

Photography and filming is not permitted in the auditorium but you are welcome to take pictures in our foyer. If you wish to take photographs for portfolio work or will be using professional-level equipment, you will need to sign a non-commercial agreement at the theatre before you begin taking photos. Filming or commercial photography must be arranged in advance. Please contact info@bridgetheatre.co.uk for more details.

Can I take my bag into the theatre?

For the safety and comfort of all audience members, rucksacks and large bags (bigger than a small over-the-shoulder handbag or messenger bag) will not be permitted into the auditorium. Our cloakroom will be open to check in bags.

Who do I contact for lost property?

If you have lost an item in the building, please email stagedoor@bridgetheatre.co.uk to check whether it has been handed in and to arrange collection from Stage Door during our opening hours. Please note that any unclaimed items will be disposed of after 30 days.

Do I have to pay the congestion charge?

The theatre is located just inside the Congestion Charge and ULEZ zones. However, there are a number of local parking options, including the nearby Q-Park (use code BRIDGE20 when booking at least 24 hours in advance for a 20% discount), which are outside the charge zone.

Please note that, as a result of the Coronavirus pandemic, Transport for London have extended the Congestion Charge to seven days a week.

Membership

I am a member. When can I book tickets?

Priority and Advance members are able to book tickets for our productions before they go on-sale to the general public. For specific dates please check our social media channels or email boxoffice@bridgetheatre.co.uk during booking periods

Members will have priority booking for Special Events and these will be announced as they are scheduled.

How do I prepare for member’s online booking?

Members benefit from online booking prior to the opening of general booking. You need to use your online membership account in order for this to work. Login here.

Office hours are 10am to 6pm Monday to Friday. Emails submitted outside of these hours will be answered as soon as possible on the next working day.

  • Forgotten your login or password? Your login will be the email address you registered with. If you have forgotten it, you can request an email that provides you with a link to change your password here.

What are the benefits of being a member and what different types of membership are there?

There are three ways you can get more from your relationship with The Bridge:

  • Priority Membership: Get priority booking ahead of Advance Members and the general public, with access to the best seats for productions, a dedicated booking line, exemption from ticket exchange fees and regular news and updates. From £50 (£35 for those 35 or less).
  • Advance Members: Get 24 hours priority booking ahead of the general public. From £15.
  • Young Bridge: Get access to £15 seats and special discounted offers. Free to join.

For more information, see Membership.

How do I become a member?

You can join as a member online here. Memberships can also be purchased by phone on 0333 320 0050

Can I buy membership as a gift?

Yes. See here for more details.

Received a gift membership?

Activate your membership by selecting ‘Join Now’ on the Membership page and following the instructions on gift membership or call 0333 320 00050.

Do members get discounts on tickets?

For Priority and Advance Members we do not offer discounts on tickets for productions at The Bridge. Our Young Bridge scheme does offer 16 – 25 year olds a select allocation of £15 tickets, subject to availability.

What is Young Bridge?

Young Bridge is our free membership for those under 26. In addition to a band of £15 tickets held for each performance, we will make regular special offers at discounted rates. For more information and to sign up, see Young Bridge.

Access and Disabled

What is the access concessionary rate? Does my companion/carer go for free?

Subscribers to our free Access List can book a £25 ticket plus one companion ticket at the same price. If your companion is essential for your theatre visit then please make this known to Box Office before booking.

There is no concession on £15 or £25 seats or Premium tickets.

How do I register and book at the disabled concessionary rate?

To book seats at the disabled concessionary rate, including wheelchair spaces, you can register for our free Access List.  Once you have joined, you will be able to book tickets online, in person or over the phone. Please allow up to 2 working days after submitting the form for your account to be updated. Once your registration has been completed, we will send you an email to confirm and you will then be able to book access seats online. If you want to book tickets before this, or without joining the Access List, please call us on 0333 320 0051.

For more information, and to complete or download an Access List registration form, please visit Access.

What access equipment is available? Can I arrange a wheelchair transfer?

Hearing enhancement & headsets: 

We have an innovative digital radio frequency system for assisted listening and audio description. Our Sennheiser radio receivers give you access to assisted listening and, at certain performances, audio description. Devices are available to be collected from the theatre cloakroom with headphones or induction neck loops. You may also use your own headphones.
How To Use
1. Plug in your headphones or induction neck loop.
2. Make sure that Channel 1 is selected for audio
enhancement or Channel 2 for audio description (only
available at certain performances). Channels can be
selected via the central button on the device.
3. Adjust your volume via the dial.

Wheelchairs:

You can borrow a wheelchair from us to use during your visit. To arrange for a wheelchair to be available, please email us at access@bridgetheatre.co.uk or call 0333 320 0051 before your visit. These Wheelchair bays are subject to availability.

We have Access Hosts at the venue that are happy to support you with any specific needs you may have.

For audio described performances and captioned performances, we offer large print signage at the theatre. Please contact us in advance if you require any specific requirements.

For more information about Access to The Bridge, see Access.

What kind of assisted performances are available and when are they?

A list of all scheduled assisted performances can be found by following the highlighted links below:

Audio-described performances and touch tours for those who are blind or visually impaired.

Captioned performances for deaf or partially hearing visitors. A block of seats is reserved to ensure a good view of the caption box or boxes. Please speak to the box office if you require more information on 0333 320 0051 or email access@bridgetheatre.co.uk.

Where can my taxi drop me off if I have access needs?

For audience members with access needs, the drop-off point for taxis is at Potters Fields (next to the LaLit hotel), from which there is a 1 minute level access walk to the entrance of the theatre.

Is there level access to the theatre? How accessible is the theatre?

Yes, there is level access to wheelchair spaces at The Bridge.

For information about access to other seats and general access information for the building, including the number of steps and lift facilities, please see your visit to The Bridge Theatre.

Are there lift facilities in the theatre?

Yes there are. For more general access information for the building, see your visit to The Bridge Theatre.

Contact

How do I sign up to hear news or receive more information about The Bridge?

To sign up please register an account with us and set the relevant preferences.

If you wish to contact us please email info@bridgetheatre.co.uk or call 0333 320 0052 (Phone lines are open 10am-8pm Monday to Friday and 10am-6pm Saturday and Sunday.).

Who can I contact if my question hasn’t been answered here?

If your question hasn’t been answered please email info@bridgetheatre.co.uk or call 0333 320 0052 (phone lines are open 10am-8pm Monday to Friday and 10am-6pm Saturday and Sunday.).

General website help

How do I use the ticket filter to search for tickets?

The ticket filter is there to help you select the right tickets for the performances of choice.

You will need to select a production or date, otherwise you can select or deselect as many criteria as necessary, including, price, number of tickets or performance type.

If you have any issues with the filter please call 0333 320 0051 to book tickets over the phone.

How do I select my own seats?

Once you have selected the performance and area of the theatre you would like to sit in you will be taken to a screen which will have available seats indicated by a coloured circle.  To select the seats you would like to purchase, click on the circle and a tickets will appear on the circle.  Once you have selected your choice seats click ‘Continue’ to complete your order.

If you have any issues with the booking process please call 0333 320 0052 (phone lines open Mon – Fri 9–6 and Sat – Sun 10–6).

How do I log in to my account?

You can access your account by logging in here or by clicking the button at the top right of the site.

How do I re-set my password?

To re-set your password go to the login page and select the bottom link ‘reset here’.  Follow the instructions and you will be emailed a link to reset your password.

How do I sign up to hear news or receive more information about The Bridge?

To sign up please register an account with us and set the relevant preferences.

If you wish to contact us please email info@bridgetheatre.co.uk or call 0333 320 0052 (Phone lines are open 10am-8pm Monday to Friday and 10am-6pm Saturday and Sunday.).

How do I update the details or the email address on my account?

Once you have logged in you can select to view your account here or select ‘View Account’ from the top right of the site.  You will be able to edit your details, we recommend updating your details if anything changes to ensure you receive relevant communications from us.

If you wish for any reason to be taken off our database please email us at boxoffice@bridgetheatre.co.uk .

NT Live

When is The Book of Dust – La Belle Sauvage going to be broadcast in the UK?

For UK audiences, the live broadcast date for The Book of Dust – La Belle Sauvage is 17 February 2022. In the UK The Book of Dust – La Belle Sauvage will be a live broadcast, meaning people in cinemas will be watching exactly what’s happening in the theatre at the same time.

Will there be an international broadcast of The Book of Dust – La Belle Sauvage?

For international audiences, the release date for The Book of Dust – La Belle Sauvage will be 7 April 2022.

I can’t see The Book of Dust – La Belle Sauvage on sale at my local cinema - how can I find out where it’s on?

More cinemas will be going on sale very soon. Keep checking the NT Live website for the latest info on screenings: thebookofdust.ntlive.com/.

Where can I book my NT Live tickets?

The ticket site will be: thebookofdust.ntlive.com/.